Privacy Policy

Information We Collect
We collect information from business users and their customers. Business users provide details for chatbot customization, knowledge base content, and system configuration. End-users may provide personal information such as names or contact details during their interaction with the chatbot, or when submitting inquiries via the chat interface.

Cookies and Similar Technologies
We use essential cookies and basic analytics to make our site work and understand how visitors use it:

• Essential Cookies: These are necessary for the website to function properly. They enable basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
• Analytics Cookies: We use basic analytics to understand how visitors interact with our website, which helps us improve our services. This includes information about which pages are visited most often and how users navigate through the site.

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our website.

• Website Functionality: To ensure our website functions correctly using essential cookies.
• Usage Analysis: To analyze website usage patterns through basic analytics, helping us improve our services.

Log Data and Device Information
When you visit our website, we collect standard log data provided by your browser. This information helps us maintain and improve our services.

How We Use Your Data
At ChatExpert AI, we use the data collected for several key purposes:

• Service Delivery: To process user inputs, generate AI responses, and facilitate automated conversations between the chatbot and end-users.
• Account Management: To manage user accounts, including authentication, user support, and customized user experiences.
• Payment Processing: To process payments securely through Stripe, ensuring a seamless transactional experience.
• Enhancements: To improve our platform’s functionality and user interface based on user interactions and feedback.
• Legal Compliance: To comply with applicable laws, respond to regulatory and legal inquiries, and enforce our terms.
• Communication: To communicate with users about updates, service information, and promotional offers, subject to user preferences.

Stripe and Payment Processing
We use Stripe for processing subscription payments. We do not store your credit card details on our servers; this information is handled by Stripe in accordance with their privacy policy.

Data Security
The security of your data is of utmost importance to us. We implement several layers of security measures to protect your data:

• Firewalls and Cloudflare: We utilize advanced firewalls and Cloudflare security to prevent unauthorized access and potential threats.
• SSL Connections: All data transmitted to and from our platform is encrypted using SSL (Secure Socket Layer) technology, ensuring secure communication.
• Regular Audits: We conduct regular security audits and assessments to identify and mitigate potential vulnerabilities.
• Data Encryption: Sensitive data, including personal information and payment details, are encrypted in transit and at rest.

Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The retention period is determined by several factors including:

• Duration of Your Account: We retain your personal information as long as you maintain an account with us. This includes information necessary for billing, chat history, interaction logs, and user support.
• Legal Obligations: In some cases, we are legally required to keep certain types of data for a fixed period (e.g., for tax, accounting, or other regulatory reasons).
• Transaction Records: Payment records and invoices are retained to comply with financial reporting requirements and to provide a record of services rendered.
• Dispute Resolution: Information may be retained for a period after the closure of your account if necessary to resolve disputes or enforce our agreements.
• Security and Fraud Prevention: Data may be retained to prevent fraud, troubleshoot problems, assist with any investigations, enforce our terms and policies, and take other actions permitted by law.

When personal information is no longer required, we take steps to securely destroy, delete, or anonymize it. For users who wish to delete their accounts or request data deletion, we will respond to their request in accordance with applicable data protection laws.

Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

International Data Transfers
Your information may be processed in other countries, such as the United States, in compliance with legal requirements.

Your Rights
You have rights regarding your personal information, including access and correction. You have the right to request the deletion of your personal information from our systems, especially if the data is no longer necessary for the purposes for which it was collected. Additionally, you have the right to object to the processing of your personal data, particularly for direct marketing purposes, and to withdraw any consent you have previously given for processing your data.

Changes to This Policy
We may update this policy to reflect changes in our services or legal requirements. We will notify you of significant changes.

Contact Us
For privacy concerns, please contact us at support @chatexpertai.com.